Verification & Moderation Policy

Last Updated: July 8, 2026

To ensure the integrity and reliability of the www.doubleglazingshop.com directory, we employ a human-led verification process for new listings and ownership claims. Listings and claims are reviewed by a member of our team before being published or approved.

1. Claim Verification (Existing Listings)

When a user attempts to claim an existing listing that has not yet been assigned to a business owner, the following process is applied:

• Submission: The claimant must be a registered user. They provide a contact phone number and optional notes to support their claim.
• Domain Validation: The system automatically compares the user's registered account email domain against the business's website domain. This provides a "Fast-Track" signal — if the domains match, the likelihood of a legitimate claim is significantly higher.
• Manual Review: All claims enter a secure queue for human review. We evaluate the supporting notes and the "Fast-Track" signal.
• Final Approval/Assignment: Our team manually approves or rejects the claim.
  • Upon Approval: The listing is set to "Active," and ownership is officially assigned to the user's account.
  • Upon Rejection: The listing remains unassigned or in its previous state.

2. New Listing Moderation (Self-Submission)

Businesses or users submitting new listings from scratch undergo a moderation process:

• Pending State: All new submissions are held in a "Pending" status and are invisible to the public.
• Human Audit: Every submission is reviewed for:
  • Accuracy: Validation of the name, address, and category.
  • Legitimacy: Checking provided accreditations and reviewing uploaded photos.
  • Compliance: Ensuring the submission adheres to our Terms and Conditions.
• Final Approval: Only after review is the listing published to the live directory.

3. Re-Moderation of Edited Listings

To prevent the misuse of the platform, our system includes an automatic trigger for previously flagged content:

• Flagging Edits: Any listing that was previously rejected or suspended, if edited by its owner, is automatically returned to the "Pending" moderation queue.
• Re-Verification: No edit to a previously rejected or suspended listing goes live until it has passed another round of review.
• Already-active listings: Edits made by the verified owner of a listing that is already live go live immediately, without a further review step — this only applies once a listing has passed initial verification (via moderation or a claim).

4. Integrity and Trust

New listings and ownership claims are not published automatically — a member of our team reviews each one before it goes live or changes hands. This is intended to help ensure:

• Users can trust the information they find on our site.
• Spam, fraudulent listings, and unverified ownership claims are kept out of the directory.